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Policies

Booking terms

General

We understand that from time to time situations arise that require an amendment or a cancellation of a booking.
Cancellations made greater than 7 days before arrival date will be given a refund less a $30 cancellation fee.
Cancellations made less than 7 days before arrival will forfeit the total booking amount and will not receive any refund.
If guest fail to arrive or do not stay the full number of booked nights no refund will be provided.
Cancellations
To cancel your booking with the same booking channel that it was originally made:
Direct to the owners and operators at www.cliffhouse.com.au, phone 1300 851 726 or email enquiry@cliffhouse.com.au
Or at booking.com

 

Date changes

Amendments to booking can be made more than 7 days prior to your arrival and will incur a $30 administration fee.  Amendments cannot be made less than 7 days prior to your arrival date unless it is a unique circumstance or COVID related.
Cancellations due to special circumstances or COVID
Where guests are unable to travel due to unique circumstances such as a family emergency, illness or enforced travel restrictions related to COVID the following applies:
A full refund is offered on bookings where guests are able to provide seven days’ notice.
A change of date is offered on bookings where guests are unable to travel with changes permitted up to and including the day of arrival.
Self-isolation and quarantine
Guests are not permitted to self-isolate or quarantine for any period of time at the Cliff House.  If you are subject to a direction from the government or a health authority to self-isolate or quarantine prior to arriving at the Cliff House your booking must be cancelled.  If the government issues a quarantine or self-isolation direction to you during your stay with us you will be required to leave and find alternative accommodation.

 

Payments
Twenty per cent of the total amount of accommodation is charged at the time of booking. Credit card details are to be provided as security for all bookings. We also reserve the right to request a copy of your current drivers licence as further security.

Check-in and check-out

Our check in time is 2pm and check out is 10am, however you may take residence earlier if your apartment has been serviced.  Later check out times may also be available only if the apartment is free that day.  Please contact us if you wish to vary your check-in and check-out times. Requests for early check-ins and late check-outs will be subject to availability and cannot be guaranteed.

Conditions of use

No smoking allowed

The apartments are strictly a non-smoking facility, and any smoking including e-cigarettes, are not-permitted inside the premises. If you smoke in the apartments you may incur a cleaning fee of $500 and additional fees if emergency services attend the apartments as a result of your smoking.

Breakages and maintenance requirements

Please report any maintenance requirements to the Cliff House at the time of checking out. Tenants will be liable for replacement or repairs.
 

BBQ

There is a communal Weber Family Q for use at the Cliff House located near the carport. Guests are required to clean the BBQ after each use.  BBQ rules are sign posted near the BBQ and guests are expected to follow these rules.  If cleaning is required to the BBQ there could be an additional minimal charge of $50.

Children
All children must be under adult supervision at all times.

Noise and litter
Our return guests come to the Cliff House to listen to the waves, enjoy the peace and quiet and relax in the natural environment.  Quiet hours are from 10pm until 8am excluding New Year’s Eve.  
The Cliff House is a multi-apartment style building, so please be aware of your noise levels, especially on the balconies and patios, and in Elder and Hancock apartments.
Tenants in Elder and Hancock cannot use the spa after 9pm.  
It is a crime to throw any litter from balconies or patios in particular cigarette butts.
Littering or disruption may result in eviction of all non-registered guests from the apartment and eviction of registered guests if littering and noise persists.

 

Pathways
The Cliff House has its own private beach access.  Please use the pathways to the jetty, beach and coffee shop. Please stay clear of the precious cliff face to help erosion and safety.

 

Pets
We have a strict “no pets allowed” policy.

 

Cleanliness and damages
We expect the apartments to be left in a reasonable condition. You are expected to place dishes in dishwasher and set on your departure. If there is excessive sand on the floor you are expected to sweep - cleaning equipment is provided in each apartment.
If excess cleaning is required to the apartment, including washing dishes, there will be an additional minimal charge of $50.
Guests are responsible for any damages made in the apartment and replacement costs to any item that is missing.

 

Septic system
Please note that Cliff House has a septic tank so we supply sanitary bins in the main toilets in every apartment.  Only toilet paper should be flushed down the toilet.

Rubbish
Moonta Bay has a vision to divert as much waste from landfill by converting as much of its food and garden waste into compost.  Food organics and garden organics (FOGO) waste bins and instructions are provided in each apartment and we encourage our guests to do their bit for the Yorke Peninsula’s environment.  

 

Lost Property
Please ensure that all personal items and food is removed from the premises on departure. The Cliff House cannot and will not accept responsibility for any items left behind.

 

Communication
The Cliff House provides free Wi-Fi, smart TV and good mobile phone reception.  We cannot however guarantee communication access during upgrades to communication infrastructure, and during adverse weather events.

Privacy policy

The Moonta Bay Cliff House will only use any personal data collected during your use of our website and booking process in accordance with the National Privacy Principles established under the Privacy Act 1988 (Cwlth) and our Privacy Policy. The information provided by you during the booking process ("Personal Information") and any other information sent to us by you or otherwise obtained by us about you is only used for the purposes of fulfilling your requests for our products; providing a personalised service; maintaining accounts and records; statistical analysis and conducting market research surveys; assessing and evaluating the use that is being made of the Site. Personal Information will also be provided to V3Leisure Pty Ltd (our exchange technology provider) and its associated partners, and where the Personal Information has come via a distributor to that Distributor and may be jointly accessed and used by them at any time (on such conditions as they may subsequently agree). Personal Information may also be transferred, stored and processed to/in countries outside Australia in connection with the processing mentioned above. Your Personal Information may therefore be processed in countries where the rights and benefits conferred on data subjects may not be as favourable as in Australia. The website uses cookies for collecting user information and the data collected in this way may be processed in the same way as other data submitted as outlined above and for the same purposes. If you do not wish your Personal Information to be handled in this way, you may cancel the booking process. In addition, when you choose to share Personal Information in order to receive services selected by V3Leisure Pty Ltd you grant V3Leisure Pty Ltd your permission to share the Personal Information, e.g. by selecting the appropriate setting in in the booking process. If you accept the ‘I would like to opt-in to receive marketing from or in relation to this business’ option during the booking process, we may provide you with information by email or other means about our products and/or services. If you accept the ‘I would like to opt-in to receive marketing from related parties.’ option in the booking process you may also be notified of other goods and/or services offered by our strategic alliance businesses and your information may be used for databank compilation and administration, and databank sales to data processing companies including destination marketing organisations and operators of global distribution systems of travel and leisure products. If you prefer not to receive such offers or details, or if you do not wish your Personal Information to be handled in this way please untick one or both of these options in the booking process.

Your credit card details are not saved during the payment process nor are they in any way viewable nor accessible by us or any other parties. We may amend this Privacy Policy from time to time.

COVID 19

 

Cancellations

We are sensitive to the uncertainty surrounding travel at this time. Where guests are unable to travel due to illness or enforced travel restrictions related to COVID the following applies:

  • A full refund is offered on bookings where guests are able to provide seven days notice.

  • A change of date is offered on bookings where guests are unable to travel with changes permitted up to and including the day of arrival.

 

Vaccination and check ins

It is strongly recommended that people that stay at the Cliff House are fully vaccinated.  
To support contact tracing, you must check in using the free South Australia QR Code application.

 

Cleaning and sanitisation

In addition to our normal cleaning routine, we pay extra attention to disinfecting all high-touch areas and surfaces as per the government guidelines for our industry.
We use a commercial linen service that uses high temperatures that kill the Covid-19 virus.
Hand sanitiser is supplied in all of our apartments.